Terms and conditions

1. Introduction

1.1. Co-Parent Hub provides a digital service for individuals to access information that enables them to work on and strengthen their co-parenting relationship. The purpose of Co-Parent Hub is to provide information and resources only. Co-Parent Hub is a “self-help” resource and does not provide online counselling, or give direct legal advice, neither is it a place for crisis relationship support or active intervention. The information provided is not intended to recommend a particular course of action and use of the information is at the service user’s own risk.

1.2. By accessing any of the pages or using any of the services or functionality provided on Co-Parent Hub, you agree to comply with the Terms & Conditions set out below. These Terms and Conditions apply to all users, but in some cases, they will only apply to registered users.

1.3. Our Privacy Notice forms part of these Terms and Conditions.

1.4. Acceptance of the Terms & Conditions is a condition for use of the Hub.

1.5. Co-Parent Hub is operated by and a service of:

OnePlusOne; the operating name of OnePlusOne Marriage and Partnership Research. OnePlusOne is a Registered Charity No. 1087994 and a private company Limited by Guarantee, registered in England and Wales, company No. 4133340 whose registered address is, CAN Mezzanine, 7-14 Great Dover Street, London SE1 4YR, United Kingdom.


The Children and Family Advisory and Support Service (Cafcass); Cafcass is a non-departmental government body, whose registered address is 3rd Floor, 21 Bloomsbury Street, London, WC1B 3HF.

1.6. References to “Co-Parent Hub” and “the site” throughout this document should be read as reference to the entire Co-Parent Hub service related to the root domain of https://portal.cafcass.clickrelationships.org Subdomains on this root domain will follow the same Terms & Conditions.

1.7. When you register on Co-Parent Hub and you select “I have read and understood the terms and conditions”, this means you will comply with terms and conditions as a registered user.

1.8. When you register on Co-Parent Hub and you select “Tick to receive our email newsletter, and receive very occasional emails for research purposes”, you are providing your consent to receiving newsletters and unsolicited emails, from OnePlusOne by email from time to time. If you do not wish to receive future emails, you may unsubscribe from the mailing list by following the instructions given at the bottom of the email to which the newsletter is attached.

1.9. OnePlusOne have taken care to ensure Co-Parent Hub is as technically robust as possible. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to Co-Parent Hub at all times.


2. Use of content


2.1 All copyright and all other intellectual property rights (including, but not limited to, copyright) in all text, videos, photographs, illustrations, audio, interactives, software, service marks, logos and other materials on the pages of Co-Parent Hub (“the content”) are owned by OnePlusOne and Cafcass, or are reproduced on Co-Parent Hub with permission of the relevant rights owner.

2.2. The content may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form by any means without express prior written consent from OnePlus one and Cafcass, except as stated at clauses 2.3 and 2.4 below.

2.3. A user of the Co-Parent Hub may read, view, print, download and (where appropriate) listen to the content of an individual page for private and personal non-commercial use only provided that all copyright, trade mark and other proprietary notices contained in the original content on any copy of such content is retained.  Copies may be made electronically or otherwise of any of the content for personal use only.  The material may not be copied or further distributed, sold, published

2.4. A professional acting in a professional capacity may access, view and print content from Co-Parent Hub and freely distribute to clients providing there is an acknowledgement of the copyright of the material and its source. There should not be any charge for any content from Co-Parent Hub that is distributed.

2.5. None of the Co-Parent Hub content, extracts or other information will be sold or supplied in any form to any third party without the express prior written consent of OnePlusOne and Cafcass.

2.6. The names, images and logos identifying OnePlusOne, its projects, products and services (including, but not limited to, the name and logo of “Co-Parent Hub”), or those of Cafcass, are the proprietary marks of OnePlusOne and Cafcass. Any use made of these marks may be an infringement of rights in those marks and OnePlusOne and Cafcass reserve all rights to enforce such rights that they might have.


3. Prohibited use


3.1. You agree not to use Co-Parent Hub to:

3.1.1. contribute or use in any manner which could damage, disable, overburden, or impair the service;

3.1.2. act or communicate to Co-Parent Hub in any way which is threatening, harmful, abusive, distasteful, vulgar, racist, sexist, ageist or otherwise discriminatory, defamatory, sexually offensive, hateful, invasive of another’s privacy or obscene, or which will (or potentially will) harass, distress, embarrass or inconvenience or be objectionable to any person or which might restrict or inhibit the use and enjoyment of the Co-Parent Hub by any person;

3.1.3. upload, e-mail or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, restrict, steal, destroy, limit the functionality of or compromise the integrity of any computer software or hardware or telecommunications equipment;

3.1.4. disrupt the normal flow of dialogue, or otherwise act in a manner that negatively affects other users’ ability to engage in effective usage of Co-Parent Hub;

3.1.5. create a database (electronic or otherwise) that includes any content, including, but not limited to user generated content held on Co-Parent Hub;

3.1.6. contribute to Co-Parent Hub in any way which may bring OnePlusOne or Cafcass into disrepute.

3.2 Co-Parent Hub is designed for users over the age of 16. When you register with us you are stating that you are over 16 years of age. You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete.


4. Warranties and liability


4.1. Use of Co-Parent Hub is at the user’s own risk. The content has been included in good faith, is only for general information, and is for non-commercial use. In particular, the content does not constitute any form of advice, recommendation or arrangement by OnePlusOne and Cafcass and is not intended to be relied upon by users in making (or refraining from making) any specific decisions or to be a substitute for obtaining professional advice.

You are responsible for checking the accuracy of relevant information on the site before entering into any commitment or taking any other form of action or inaction based upon them. OnePlusOne and Cafcass will not be held liable for any harm, emotional distress or loss that occurs as a result of the use or viewing of this website.

All conditions, warranties, terms and undertakings express or implied statutory or otherwise in respect of the provision of the content and the site are excluded to the fullest extent permitted by law.

4.2. Cafcass will take every effort to ensure that the content on the site is accurate, however we cannot be held liable for any inaccuracies or typographical errors identified. Also, while we will ensure best practice is followed for ensuring the technical integrity of the site, we cannot warrant its availability or that it will be free of viruses or other harmful components.

4.3. Co-Parent Hub contains links to other websites (“third party sites”). OnePlusOne and Cafcass neither endorse nor take responsibility for the availability or content of third party sites and will not be a party to, or in any way responsible for, any transaction concerning goods or services available from such third party sites. If you decide to use these links to access third party sites you do so entirely at your own risk.

4.4. Save as expressly provided for in these Terms & Conditions, OnePlusOne and Cafcass shall not be liable in any jurisdiction for any direct, indirect or consequential loss or damage (including, without limit, loss of property or profit, business revenue or opportunity or anticipated savings and loss of or damage to any data) or for any costs, claims or demands of any nature whatsoever arising directly or indirectly out of the use of or access to the site, content or any part there of or in respect of any defect therein or any failure to provide or the late delivery of the same howsoever arising.

4.5. You agree to indemnify and hold OnePlusOne, Cafcass and their officers, employees and agents harmless from any claim or demand made by any third party due to or arising from your use of the site (including, but not limited, your use of the member-publishing facilities).


5. Breach of the terms & conditions


5.1. OnePlusOne and Cafcass are entitled to restrict, suspend or terminate membership or deny access to the site or take such other action as deemed appropriate if it is determined that you are in breach any of the Terms and Conditions or that your use of the site is inappropriate or otherwise unacceptable.

5.2. The restriction, suspension or termination of our service pursuant to this section will be without prejudice to any rights that OnePlusOne and Cafcass may have against you in respect of your breach of these Terms and Conditions.


6. Changes to these terms & conditions, and amendments to the Co-Parent Hub service.


6.1. OnePlusOne and Cafcass reserve the right, at our discretion, to make changes to any part of Co-Parent Hub for whatever reason we deem necessary and at our sole discretion.

6.2. Due to our policy of updating and improving Co-Parent Hub, Cafcass and OnePlusOne may wish to change these Terms & Conditions from time to time and you agree to be bound by the Terms & Conditions, which apply at the time of your use of the service. Any significant changes made to either the Terms and Conditions or privacy and data protection policy – OnePlusOne will notify all members via email.


7. Governing Law and Jurisdiction


7.1. These Terms & Conditions shall be governed by, and construed in accordance with, English law and you, OnePlusOne and Cafcass irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute, which may arise out of, under, or in connection with the same or the legal relationship established by them.

7.2. Any information given on the site cannot be deemed valid outside of England. Users accessing Co-Parent Hub from outside of England should take legal and professional advice in the jurisdiction in which they reside.


8. General


8.1. If any provision of these terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms & Conditions, which shall remain in full force and effect.

8.2. Failure by either party to exercise any right or remedy under these terms does not constitute a waiver of that right or remedy. Headings in these terms are for convenience only and will have no legal meaning or effect.


Contacting OnePlusOne and Cafcass

If you need to contact OnePlusOne and Cafcass about these Terms and Conditions or our Privacy Notice, you may do so by e-mailing innovations@cafcass.gov.uk or writing to us at:

Cafcass Innovations
3rd Floor
21 Bloomsbury Street

Updated July 2018